FCM Travel USA · 2 weeks ago

FCM - Online Corporate Travel Booking Tool Specialist - Remote, US

United States

Full-time

Remote

Entry, Mid Level

$28.85/hr - $28.85/hr

2+ years exp

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Responsibilities

Serve as the initial point of contact for travelers using the online booking tool and travel portal, providing first-level support via email and phone.

Deliver technical guidance on navigation and troubleshoot issues using Sabre GDS, Concur, Deem, or other booking systems.

Manage ticketing, rerouting, exchanges, Phase IVs, and complex multi-segment international and domestic fares efficiently.

Maintain compliance with airline rules, tariffs, fare requirements, and service level agreements to ensure accurate travel arrangements.

Collaborate seamlessly with colleagues and travel managers to execute all client service functions while ensuring alignment and cohesion within the team.

Stay informed about travel documents, health requirements, and airline regulations, communicating necessary details to clients.

Demonstrate a proactive, solutions-oriented approach to handling travel challenges and resolving issues quickly.

Handle quality control processes, ensuring the accuracy and compliance of travel bookings and maintaining thorough documentation of Passenger Name Records (PNRs).

Maintain a professional demeanor while engaging with clients, ensuring their needs are understood and exceeded with exceptional customer service.

Foster clear communication within the team and with clients, building strong relationships and providing personalized travel solutions.

Prioritize workload effectively, managing queues and meeting deadlines to deliver results that meet performance targets.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Corporate Travel ManagementSabre GDSTicketing ProceduresConcurDeemPNR ManagementGlobal Geography

Required

At least 2+ years of recent experience in corporate travel management, understanding the specific needs of business travelers.

At least 2+ years of in-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticketing.

Technologically savvy, proficient in using various communication tools and travel booking systems such as Concur & Deem.

Strong knowledge of global geography and international travel destinations to offer accurate advice and create optimal itineraries.

Proficiency in ticketing procedures, scripting for reservations, manage queues and incoming requests from clients, along with complex itinerary changes and exchanges for both international and domestic travel.

Proven ability to manage complex fares, PNRs, and itinerary changes with attention to detail and efficiency.

Ability to quickly adapt to technological advancements and demonstrate a results-driven mindset with a strong commitment to client satisfaction.

A proactive approach to addressing challenges and finding creative solutions.

A results-driven mindset with a strong commitment on meeting and exceeding performance targets and goals, ensuring client satisfaction and business success.