Verizon · 3 hours ago
Federal Account Services Supervisor
Silver Spring, MD
Full-time
Remote
Mid Level
$85K/yr - $157K/yr
4+ years exp
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Responsibilities
Build long-term team relationships by facilitating ongoing team meetings & coaching
Drive culture & communication, by delivering leadership, HR, and management messages and initiative details
Evaluate performance by completing quality observations
Support customer escalations
Manage absenteeism and support general call-outs
Ensure completion of assigned training for yourself and the team
Provide peer supervisor support by ensuring consistent coverage (vacation, sick)
Demonstrate ability to be resourceful in identifying and resolving customer concerns using online resources, training materials, and other available tools
Efficiently and effectively manage time and resources for yourself and the team
Manage work environment within company guidelines to protect and secure company/customer information
Qualification
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Required
Four or more years of work experience.
Four or more years of relevant work experience.
Four or more years of experience directly managing and coaching a high performing sales team
Experience coaching, training, developing and motivating employees.
Experience solving complex problems
Experience working in a fast paced environment with tight deadlines
Experience working in a team collaborating on projects within immediate work group and across different channels
Experience handling multiple projects and strict deadlines in rapidly paced environment
Experience identifying root causes and resolutions
Preferred
Previous Verizon supervisory experience preferred in a Call Center environment
5 or more years of Customer Contact experience
Ability to work independently with all levels of hierarchy in the organization
Advanced working knowledge of Google Workspace and Microsoft Office along with strong presentation skills at leadership levels
Excellent written and verbal communication skills, including business letter writing experience
Benefits
Health and wellness benefits
Short term incentives
401(k) Savings Plan
Stock incentive programs
Paid time off
Parental leave
Adoption assistance
Tuition assistance
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$30.1BKey Investors
U.S. Department of DefenseConnect Maryland
2022-09-16Grant· $11.5M
2022-07-11Grant· $0.08M
2022-03-18Grant· $11.8M
Leadership Team
Hans Vestberg
Chairman & CEO
Manon Brouillette
EVP & CEO
Recent News
2024-11-12
2024-11-01
Company data provided by crunchbase
