Blue Cross Blue Shield of Massachusetts · 5 hours ago

FEP Member Advocate

Hingham, MA

Full-time

Remote

Entry Level

$20.51/hr - $20.51/hr

1+ years exp

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Insider Connection @Blue Cross Blue Shield of Massachusetts

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Responsibilities

As a call center employee, you’ll be available to our members when they need us most.

Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development, and research.

Qualification

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Customer service experienceFast-paced contact center experienceBilingual capabilityKeyboarding proficiency

Required

High school diploma or equivalent required

1 year customer service experience in insurance or financial services

6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.

Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.