200+ applicants

Company

Meridian Bioscience Inc. · 2 days ago

Field Application Specialist - South

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Deliver product training to customers on equipment use, monitor customer installations of instruments and product use to ensure proper performance, improve customer satisfaction and maintain customer relationships.

Coordinate system installation with Field Support Manager, Field Sales, Marketing, and customer sites.

Assist in product technical training for internal sales and distributors and follow up with training feedback.

Provide post training support and follow-up to assist end users in going live with Meridian assays.

Site visit wellness checks to ensure customer satisfaction and to discuss Meridian products.

Answering product and instrument related technical questions, assisting customers in the interpretation of test results, explain test result to customers to reach agreement.

Report information required for customer Complaints and Inquiries to internal Technical Support team to ensure timely investigation and resolution of all complaints.

Solve application/product problems promptly and completely from end users in coordination with internal Technical Support.

Weekly reporting on new user implementation status.

Assist region sales managers with new sales rep training and other sales initiatives.

Follow-up with the customers via phone calls and in writing to ensure customer satisfaction.

Send replacement components, instruments and validation/evaluation samples to customers.

Inform appropriate person(s), sales representatives, product managers, etc. as needed of pertinent information relating to customer and/or product.

Assist in product/process improvements as necessary.

Relay information regarding product or process improvements gathered from customers and sales representatives to appropriate personnel as needed.

Evaluate new and existing products as necessary and provide feedback to product manager or other appropriate personnel as needed.

Perform product investigations and comparisons as needed.

Make recommendations for, and assist in, revising package inserts, product labels, promotional materials, and SOPs.

Perform software upgrades on instrumentation and complete all necessary documentation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Molecular BiologyBiochemistryMedical TechnologyCustomer SupportInstrumentation UseSOP ComplianceComputer ProficiencyData Analysis

Required

Bachelor’s degree in Molecular Biology, Biochemistry, Medical Technology, Biomed, Biology, or Chemistry required

Minimum 4-5 years’ experience in customer support, hands-on instrumentation use or instrumentation support

Candidate must live in assigned territory

Ability to read, understand and follow all company Standard Operating Procedures (SOPs) and guidelines

Must be able to empathize with the customer, understand customer needs, act in an urgent manner to resolve customer issues and raise issues internally to the appropriate people in order to resolve customer issues

Understanding of good scientific principles

Excellent problem solving and troubleshooting skills

Excellent interpersonal, organizational, written, and oral communications skills

Ability to work independently as well as collaboratively in a team setting with peers and colleagues in a cross functional setting

Must be a self-starter, able to prioritize and handle multiple tasks and ability to meet strict deadlines and perform under pressure in a fast-paced work environment

Computer proficiency (MS Word, and Excel)

Ability to maintain regular attendance and punctuality requirements

Ability to have a flexible schedule to start early and/or stay late depending on customer schedules

Ability to walk up and down several flights of stairs throughout the work day in a multi-location facility

Must be able to lift 40 pounds

Must wear personal protective equipment (gloves, face shields/safety glasses, etc.)

Must adhere to applicable bio-safety practices when on the manufacturing floor or in laboratories

Ability to stand, stoop, reach, push and pull carts throughout the course of the work shift

Must be able to stand or sit for long periods of time through the course of the work shift

Must be able to analyze and interpret data

Must be able to concentrate and problem solve routinely throughout the course of the work shift

Must be able to travel up to 80%, or as required

Preferred

Clinical laboratory or diagnostic industry experience a plus

Company

Meridian Bioscience Inc.

Meridian is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic test kits, rare reagents, specialty biologicals and components.

Founded in 1977

Cincinnati, Ohio, USA

501-1000 employees