AAA Northeast · 13 hours ago

Field Consultant (53431)

Providence, RI

Full-time

Remote

Mid, Senior Level

$61K/yr - $65K/yr

6+ years exp

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Responsibilities

Build and maintain relationships between our road service Contractor network, the Club (AAA) (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.

Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).

Develop action plans to ensure minimum facility requirements and AAA standards are met.

Analyze territory performance and seasonal resource requirements to ensure service levels are met.

Manage new contractor process, including recruitment, screening, selection, and onboarding.

Provide contractor consulting services regarding operational efficiency, financial performance, and viability.

Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).

Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.

Research industry best practices and technologies and share with peers and contractors.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automotive industry experienceAccount managementLogistics experienceSales backgroundPerformance managementFinancial metricsTechnology deploymentKPI monitoringOperational efficiency consulting