Be an early applicantLess than 25 applicantsPosted by Agency

Company

Original Job Post

Axelon Services Corporation · 2 days ago

Field Engineer 3

Dallas, TX

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Provides support for software, hardware, and networking support for desktops, laptops, and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers, and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds, and changes as required

Tests and certifies PCs, networks, servers, and client-approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor, and dress

Ensures customer satisfaction throughout the service delivery transaction

Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Qualification

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ServicingComputer-related productsDesktop & Laptop ComputersPrintersNetwork DevicesLow-end ServersWindows 10/11Mac VenturaMontereySonomaSoftware SupportHardware SupportNetworking SupportLegacy Products SupportCore Products SupportServer Products SupportDisk ReplacementEnterprise Storage ProductsPCs MaintenanceSoftware InstallationNetwork InstallationServer InstallationPeripheral InstallationNetwork Products SupportInstallsMovesAddsChangesTestingCertifying

Required

Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations

Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor and dress