Axelon Services Corporation · 2 days ago

Field Engineer 3

Tarrytown, NY

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Provides support for software, hardware, and networking support for desktops, laptops, and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers, and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds, and changes as required

Tests and certifies PCs, networks, servers, and client-approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor, and dress

Ensures customer satisfaction throughout the service delivery transaction

Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Qualification

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Computer InstallationComputer RepairSoftware InstallationHardware OptimizationLegacy Product SupportServer SupportDisk ReplacementPeripheral MaintenanceNetwork SupportHardware TestingService Level Agreements ManagementTicketing System ManagementProblem-SolvingProfessionalismCustomer Satisfaction

Required

Experience in installing, diagnosing, maintaining, and servicing computer-related products such as desktop & laptop computers, printers, network devices, standard software, and low-end servers

Experience in troubleshooting and repairing computer devices

Knowledge of reloading and re-imaging PCs/laptops

Experience in installing and optimizing HW/SW networking products

Experience in providing software, hardware, and networking support for desktops, laptops, and servers

Experience in maintenance and support of legacy products

Experience in supporting Core server products

Experience in performing disk replacement on enterprise storage products

Experience in installing and maintaining PCs, software, networks, servers, and peripherals

Experience in supporting network products from operational and maintenance perspectives

Experience in performing installs, moves, adds, and changes as required

Ability to test and certify PCs, networks, servers, and client-approved applications

Strong professionalism in actions, demeanor, and dress