TekWissen ® · 2 days ago

Field Engineer 3

New York, NY

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, performs installs, moves, adds and changes as required

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Insures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals

Performs installs, moves, adds and changes as required

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanour and dress.

Insures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Qualification

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Desktop/Laptop RepairLaptop/ Desktop server experienceMac OSWindows OSWindows10/11Mac OSxWindows 10/11MACVenturaMontereySonomaCustomer Service