Hexagon Mining · 3 days ago

Field Engineer

United States

Full-time

Remote

Mid Level

$95K/yr - $125K/yr

Maximize your interview chances

Mining

Insider Connection @Hexagon Mining

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

The primary focus of the role is to support and manage the Fleet Management Solution for existing and new Customers in the USA & Canada

To deploy and provide primary support to new and upgraded Hexagon solutions at client sites.

Give after-hours support to regional Customers experiencing system emergencies.

To do basic troubleshooting and configuration of hardware, software and computer systems.

Provide site based and remote system support to clients.

To lead projects involving other technical staff and contractors through the deployment of complex mining solutions at customer sites.

Independently and within a team perform work as required to ensure client expectations are met including:

Defining and reviewing project proposals and plans with colleagues and customers

Execution of projects including definition of project phases, elements and schedule

Loading of basic configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure

Develop procedures and system reports in response to client requests and needs.

Establish and maintain effective working relationships within the Hexagon team

Compliance with Hexagon’s policies and procedures

Other duties as required from time to time

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fleet Management SolutionsLinuxWindowsRubyPostgresSQL ServerLINUX shell scriptingTCP/IPProtocolsSwitching & RoutingTroubleshooting techniquesRelationship building