Be an early applicantLess than 25 applicantsPosted by Agency

Company

Original Job Post

NLB Services · 2 days ago

Field Engineer

Jamaica, NY

Contract

Onsite

Entry, Mid Level

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Responsibilities

Provides service and customer support during field visits or dispatches.

Diagnoses errors or technical problems and determines proper solutions.

Produces timely and detailed service reports.

Documents processes.

Collects and analyzes performance data to provide technical assistance.

Ties workflow to schedule.

Accurately documents solutions related to complex issues.

Creates workaround procedures when standard procedures have failed and ensures issues are resolved.

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Builds positive relationships with customers.

Ability to use a ladder. Driving is a plus.

Qualification

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Technical TroubleshootingDocumentationWorkflow ManagementProblem-SolvingCustomer ServiceCommunicationRelationship BuildingSIDA ReferralDriving

Required

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Provides service and customer support during field visits or dispatches.

Diagnoses errors or technical problems and determines proper solutions.

Produces timely and detailed service reports.

Documents processes.

Collects and analyzes performance data to provide technical assistance.

Ties workflow to schedule

Accurately documents solutions related to complex issues

Creates workaround procedures when standard procedures have failed and ensures issues are resolved

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

Builds positive relationships with customers

Ability to use a ladder