Allstate · 11 hours ago
Field Leadership RCL Senior Manager
USA - CA (Remote)
Full-time
Remote
Senior Level, Lead/Staff
$104K/yr - $160K/yr
10+ years exp
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Responsibilities
Assures MCO/RCO or Centralized Services Office compliance with company policies, procedures, and reporting requirements
Collaborates with other AORs to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
Compiles and analyzes key metrics and operational reports and develops action plans to improve claims processes and customer service to sustain existing customer base and attract new customers
Manages and resolves escalated customer communications, concerns, conflicts, or issues
Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office
Directs and analyzes workflow and determines hiring and staffing needs
Qualification
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Required
Assures MCO/RCO or Centralized Services Office compliance with company policies, procedures, and reporting requirements
Collaborates with other AORs to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
Compiles and analyzes key metrics and operational reports and develops action plans to improve claims processes and customer service to sustain existing customer base and attract new customers
Manages and resolves escalated customer communications, concerns, conflicts, or issues
Leads and implements change management initiatives for the MCO/RCO or Centralized Services Office
Directs and analyzes workflow and determines hiring and staffing needs
This job has supervisory duties.
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Preferred
4 year Bachelors Degree
10 or more years of experience
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Emad Isaac
SVP & Chief Data Technology Officer
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Recent News
The Mercury News
2024-12-09
2024-12-06
2024-12-05
Company data provided by crunchbase
