ReMatter · 3 hours ago

Field Onboarding Specialist

United States

Full-time

Remote

Mid Level

$80K/yr - $100K/yr

4+ years exp

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Software Development

No H1B

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Responsibilities

Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes

Become an expert on the ReMatter product and its use cases for recyclers

Support onboards for our new customers through successful launch and ongoing use

Configure ReMatter’s software platform for new customers with appropriate settings and permissions

Lead virtual end-user trainings during and after onboarding

Travel to scrap yards for in-person go-lives and training on an as-needed basis

Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceSaaS experienceHardware installationWindows operating systemRemote desktop softwareFluent Spanish