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Company

Original Job Post

DSI · 2 days ago

Field Operations Complex Installation Coordinator

United States

Full-time

Remote

Mid Level

1+ years exp

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Responsibilities

Function with the capacity to complete real-time updates to work orders received from clients on time

Always support readiness to assign, update, and schedule orders; order equipment, and communicate with technicians, customers, clients, and internal staff

Use problem-solving skills to resolve issues to prevent escalations in a timely and effective manner

Effective communication with technicians regarding order status to not allow a customer's scheduled date to pass without communication to or from the customer

Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals

Complete order close-out from technicians ensuring 100% accuracy

Process equipment requests for technicians

Perform assigned duties to assist with hitting monthly goals

Effectively use problem-solving skills to assist in escalation resolution

Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)

Communicate effectively and promptly, to other departments requiring information regarding order status

Continual communication with technician offices to ensure timelines are met

Ensure technicians are following client compliance guidelines

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Telecommunications Industry ExperienceCall Center ExperienceProject ManagementBilingual in SpanishProblem-SolvingEffective CommunicationCorrespondence compositionRelationship buildingReport preparationReport reviewGeographical knowledgeGoogle MapsMicrosoft OfficeExcelSaraWeb TrackerZendeskFive 9Sales ForceTeam playerIntegrityPassionMotivatedDeadline-orientedGoal-orientedCommunication skillsOrganizational skillsAttention to detailInterpersonal skillsBusiness judgment

Required

Function with the capacity to complete real-time updates to work orders received from clients on time

Always support readiness to assign, update, and schedule orders; order equipment, and communicate with technicians, customers, clients, and internal staff

Use problem-solving skills to resolve issues to prevent escalations in a timely and effective manner

Effective communication with technicians regarding order status to not allow a customer's scheduled date to pass without communication to or from the customer

Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals

Complete order close-out from technicians ensuring 100% accuracy

Process equipment requests for technicians

Perform assigned duties to assist with hitting monthly goals

Effectively use problem-solving skills to assist in escalation resolution

Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)

Communicate effectively and promptly, to other departments requiring information regarding order status

Continual communication with technician offices to ensure timelines are met

Ensure technicians are following client compliance guidelines

Other duties as assigned

Minimum 1-year experience in the telecommunications industry-preferably L&I or complex Commercial DirecTV installations

Minimum 1-year experience in a call center-type environment or project management

English or bilingual (Spanish)

Preferred

Ability to be an effective team player with integrity and passion

Motivated to hit deadlines, timelines, and goals

The presence of grammatically appropriate verbal, written, and telephone communication skills

Excellent organizational skills to establish timely reminders for assignment completion and follow-up

The presence of strong attention to details

Ability to compose effective and accurate correspondence

Ability to complete work assignments on an independent basis after explaining objective and desired results

Ability to establish effective working relationships with all coworkers

Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership

Ability to exercise sound business judgment when making decisions independently

Preparing, maintaining, and reviewing daily, weekly, and monthly reports as requested

Knowledge of local and regional geographical areas or how to use Google maps

Proficient in Microsoft Office programs; primarily Excel

Knowledge and ability to use Sara, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate