198 applicants

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Company

Original Job Post

Spectrum · 3 days ago

Field Operations Supervisor

Warrensburg, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.

Provide quality assurance support and direction to field staff regarding new or existing technologies.

Perform field safety observations and quality control checks in accordance with company TQA requirements.

Resolve and proactively prevent customer escalations.

Establish positive employee relations through effective communication and provide ongoing support.

Regularly observe and mentor employees in regard to safety, quality, productivity, and well-being.

Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.

Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback.

Ensure staff has and maintains necessary company-issued tools and equipment.

Facilitate cross-functional communications and cooperation with internal departments and service partners.

Instill knowledge of all company products and services.

Maintain records and documents in accordance with company policies and procedures.

Adhere to industry-specific local, state, and federal regulations, as applicable.

Know, understand, and follow company policy.

Perform other duties as requested by manager.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TCP/IP stackNetwork designsNetwork architecturesNetwork topologiesNetwork devicesNetwork appliancesWeight-bearing equipmentTest equipmentHandheld communication devicesInclement weatherAssociates degreeElectronicsIndustry certificationsVendor certificationsNCTISCTEBCT/EField TechnicianSupervisory experienceComplex cabling jobsCat5/Cat6 cablingRoutersInternet gateway servicesEthernet switchesWireless access pointsProgrammingInstallationCustomer Interactions ManagementProject ManagementConstruction Design

Required

Ability to read, write, speak and understand English

Advanced understanding of the TCP/IP stack and associated abstraction layers

Advanced knowledge of network designs, network architectures, and network topologies

Basic knowledge using software tools to support the current operations

Knowledge in basic network devices and network appliances

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Ability to use handheld communication devices and applications

Work and travel in inclement weather

Valid driver's license with satisfactory driving record within Company required standards

Associates degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Field Technician work experience preferred - 5+

Supervisory experience in a technical environment preferred or equivalent work experience

Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling

Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

Preferred

Ability to successfully manage face-to-face customer interactions and resolutions

Demonstrated leadership qualities

Ability to handle multiple projects and tasks

Ability to prioritize and organize effectively

Ability to supervise and motivate others

Moderate knowledge of residential and commercial facility construction design/layout

Basic knowledge of company products and services

Supervisory or leadership experience - 1+

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor

3.3

Spectrum (Time Warner Cable) is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10,001+ employees

https://www.spectrum.com

H1B Sponsorship

Spectrum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (1)

2021 (6)

2020 (6)