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Company

Tecan · 3 hours ago

Field Service Applications Specialist

Pennsylvania, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Biotechnology

Hiring Manager

Jennifer Cardenas Harris

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Responsibilities

Become a technical expert within the Liquid Handling automation field, providing specific application expertise to gain customer confidence during pre and post-sales.

Encourage the FAE focus from product features to the customer’s application through coaching and continuing education.

Responsible for all aspects of the applications post-sale with collaborations in pre-sale support, including application analysis, solution design, and configuration, instrument demonstration (if required), through to installation, and providing higher-level complexity post-sale support.

Provide application support and training for other members of the service organization.

Work directly with Liquid Handling applications and product management to ensure excellent information flow from the field and customers to product management and back again.

Ability to travel (often on short notice)

Works within guidelines of company travel and expense policies.

Handles essential tasks as assigned and responds to change productively.

Supports the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation

Follows all local safety procedures and state and federal OSHA regulations and reports any safety concerns.

Qualification

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Liquid HandlingAutomation ExperienceMolecular Biology TechniquesAutomated InstrumentationVBScriptVBA.NET ApplicationsNGS Sample PreparationNA PurificationQuantificationNormalizationPCRQPCR Reaction SetupWindows Applications

Required

Ability to communicate with and understand the needs of internal and external clients

Strong organizational skills

Ability to conceptualize

Excellent written and oral communication skills with the ability to put ideas across

Ability to mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of the vision

Ability to communicate clearly and persuasively is crucial (both oral & written)

Ability to travel internationally, regionally as well as locally, at least 50%

Ability to work well under pressure, to multi-task

Strong interpersonal and organizational skills are essential.

High level of commitment and initiative

Proven team player

A desire to make a difference!

Keeping abreast of scientific literature and maintaining an awareness of new technologies and techniques

BSc in Biomedical Engineering, Computer Science, Biology, or equivalent.

Minimum 2 years of relevant liquid handling and automation experience gained within an academic or industry setting, including writing automation applications in the instrument's native language or software.

Experience with automated instrumentation is required.

Proven ability to work effectively with customers and internal associates

Practical knowledge of Windows Applications.

Preferred

Experience with VBScript, VBA, and .NET applications is preferable.

Experience with a range of molecular biology techniques, including NGS sample preparation, NA purification, quantification and normalization, PCR, and qPCR reaction setup.