Bio-Techne · 5 days ago

Field Service Engineer

Minneapolis, MN

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Customer and Instrument support: Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.

Schedule, Administration and Inventory management: Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense/travel claims. Management of personal inventory for successful repairs and field support.

Support of sales and field applications team: Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Qualification

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Industrial Sector ExperienceComputer Repair SkillsWindowsMicrosoft ProductsFluent Business EnglishProblem-SolvingHard Working