200+ applicants
Biotage · 2 days ago
Field Service Engineer
Greater Chicago Area
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Take full ownership of work orders assigned – ensure maximum preparedness by reviewing problem description with customer and specialist as necessary, schedule appointment with customer, order parts, complete work order and manage the closure including communication with customer
Perform preventative maintenance; trouble shoot, diagnose, repair, and verify operational performance of Biotage instruments and related consumables.
Conduct training on the safe and productive operation of the equipment and ensure customers have an operational knowledge to ensure success.
Capture, record and accurately report important information and data related to maintenance and repair activities (including the instrument specifics, customers, and all other required information) in a timely manner via the Company’s service business information system.
Effectively manage and maintain personal trunk-stock of Biotage service parts and equipment including keeping inventory physically well organized, precise record keeping and accurate reporting.
Professionally represent the organization to achieve a positive image and opinion.
Clear and effective communication with both internal and external customers.
Promote Biotage and Biotage products. Utilize knowledge of products and customer needs to suggest potential solutions to customers and provide customer feedback to both sales and marketing groups.
Assist the Charlotte based Technical Support functions as requested.
Submitting of timely and accurate Expense Reports.
Scheduling travel and work week to align with Team goals.
Perform other duties as assigned.
Qualification
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Required
Strong technical knowledge and troubleshooting skills with demonstrated ability to troubleshoot instrumentation in a straight-forward, logical manner
Orientation to internal and external customer satisfaction
High-level knowledge and ability to learn applications and instrumentation
Proper safe laboratory hygiene, knowledge of how to safely work on electronic equipment and in a chemical laboratory environment
Ability to communicate technical information to both technical and non-technical individuals
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence in a clear and effective manner
Ability to speak effectively before groups of customers or employees of the organization to deliver technical trainings of proper instrument operation
Demonstrated ability to work both independently and as a member of a team
Ability to work well under pressure while maintaining a professional demeanor
BS degree or analogous specific related strongly preferred
3+ years of experience as a Field Service Engineer
Any ERP or CRM experience a strong plus
Benefits
Dental Insurance
Vision Insurance
Company
Biotage
Biotage is a global life science technologies company.
501-1,000 employees
H1B Sponsorship
Biotage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageLeadership Team
T
Tomas Blomquist
CEO & President
Lars Bäckman
Chief Legal Officer
Recent News
Company data provided by crunchbase
