81 applicants
Biotage · 2 days ago
Field Service Engineer
NYC Metro Area
Full-time
Onsite
Mid Level
3+ years exp
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Responsibilities
Fully manage work orders from start to finish. This includes reviewing problem descriptions with customers and specialists, scheduling appointments, ordering parts, completing work, and ensuring customer communication and closure.
Perform preventative maintenance, troubleshooting, diagnosis, repair, and verification of Biotage instruments and related consumables.
Conduct training sessions on the safe and productive operation of equipment, ensuring customers have the necessary operational knowledge.
Accurately capture, record, and report important maintenance and repair data, including instrument specifics and customer information, in a timely manner via the company’s service business information system.
Effectively manage and maintain personal stock of Biotage service parts and equipment, ensuring organized inventory, precise record-keeping, and accurate reporting.
Represent Biotage professionally, ensuring a positive image and clear, effective communication with both internal and external customers.
Utilize product knowledge to suggest solutions to customers and provide feedback to sales and marketing teams.
Assist the Charlotte-based technical support team as requested.
Submit timely and accurate expense reports and align travel and work schedules with team goals.
Perform other duties as assigned.
Qualification
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Required
Strong technical knowledge and troubleshooting skills, with the ability to diagnose and repair instrumentation logically and effectively
High orientation towards customer satisfaction with strong communication skills
Ability to read, interpret, and write clear and concise technical documents
Capability to conduct effective training sessions for both technical and non-technical audiences
Ability to work independently and as part of a team while maintaining professionalism under pressure
Bachelor's degree preferred, but candidates with relevant experience will also be considered
At least three years of experience as a Field Service Engineer
Experience with ERP or CRM systems is a plus
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k program w/ company match
Company
Biotage
Biotage is a global life science technologies company.
501-1,000 employees
H1B Sponsorship
Biotage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageLeadership Team
T
Tomas Blomquist
CEO & President
Lars Bäckman
Chief Legal Officer
Recent News
Company data provided by crunchbase
