Blue Bird Corporation · 4 days ago

Field Service Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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AutomotiveConsumer

No H1B

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Responsibilities

Build strong, trusting relationships with the Field Service Representative team

Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications

Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers

Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates

Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates

Complete field campaign instructions, troubleshooting guidelines and manuals

Assist other Field Service Engineers when needed

Perform other assigned tasks

Qualification

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Chassis technical knowledgeBody technical knowledgeElectrical technical knowledgePowertrain technical knowledgeCAN communicationJ1939 protocolRoot Cause AnalysisMicrosoft OfficeCustomer relation skillsProject management skillsProblem-solving ability

Required

Engineering level chassis, body, electrical and/or powertrain technical knowledge

Experience in CAN communication and/or J1939 protocol

Excellent communication and customer relation skills

Rational decision making and problem-solving ability

Detail oriented with a high degree of accuracy

Proven track record of working independently, following-through and solving problems quickly

Proven track record of working together as a team working collaboratively to solve problems

Availability for travel depending on customer needs

5+ years of automotive manufacturer (OEM) engineering level technical service support

5+ years of experience in Root Cause Analysis processes & program

2+ years of experience using Microsoft Office suite

Preferred

Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management