Epredia · 2 days ago

Field Service Engineer

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Provide world-class service to customers by performing preventative and corrective maintenance for Epredia instrumentation.

Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.

Manage service call scheduling, parts inventory, and other administrative necessities.

Build trust-based relationships with customers.

Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.

Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Qualification

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Field ServiceDiagnose & Resolve ProblemsElectronic & Mechanical InstrumentationScientific Laboratory EnvironmentRead Interpret Analyze SchematicsAssembly DrawingsWiring DiagramsLaboratory Information SystemsNetworking Instrumentation