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Company

Original Job Post

GE HealthCare · 6 days ago

Field Service Engineer

Idaho, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instruction.

Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment.

Qualification

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Mechanical RepairElectromechanical RepairElectronic Equipment RepairTroubleshootingProblem-SolvingInterpersonal CommunicationSix SigmaCustomer Relationship ManagementMarket ResearchCommunicationRelationship BuildingAdaptabilityTeamwork

Required

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education, or Associates Degree

2 years’ experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 + years’ experience servicing electronic equipment

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Preferred

Six Sigma trained/certified

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

Able to establish good relationships with customers and staff

Adapts to the team and builds team spirit

Keeps up to date with competitor information and market trends

Benefits

Relocation Assistance

Company

GE HealthCare

Glassdoor

4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10,001+ employees