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Company

Original Job Post

General Motors · 5 days ago

Field Service Engineer

Texas, United States

Full-time

Onsite

Senior Level

5+ years exp

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Responsibilities

Provide on-site professional automotive, business, and computer technical support to GM's retail and wholesale communities.

Diagnose and direct repairs on customer vehicles to reduce vehicle repurchases and warranty expenses.

Maintain close working relationships with GM District Managers-Aftersales to review vehicles in repurchase jeopardy and avoid buy-back.

Review current Preliminary Information bulletins for known vehicle concerns with Dealer service personnel.

Conduct in-Dealership product training sessions on Techline tools and applications.

Troubleshoot Dealership IT hardware and Techline tool problems and address problem resolution needs.

Report on Dealership's service readiness and assist in Dealer Technician recruitment and retention.

Develop and maintain relationships with GM National and Regional Management for product quality improvements.

Attend to requests from GM wholesale personnel and provide feedback in the form of Field Product Reports.

Support Better Business Bureau arbitration hearings and legal cases to protect GM interests.

Participate in new vehicle launch activities, support service club meetings, and provide detailed reports to GM management.

Qualification

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Automotive diagnosticRepairGm essential service toolsMs officeDispatch cases managementTerritory managementMotor vehicle operationProblem-solvingHard-workingCustomer-relationshipCommunicationTime-managementSelf-motivatedProactiveAutomotive DiagnosticsData Bus Diagnostic ToolsPico ScopeSalesComputer SkillsHardware SetupInternet CommunicationsWireless CommunicationsASE TestsGM Global Connect Service ApplicationsGM Service Training CollegeGM Vehicle Control SystemsController Area NetworksGM LANGM World Class TechnicianLAN/WAN IT Infrastructure

Required

Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).

Knowledge and experience with GM Essential Service tools

Possession of a valid driver’s license and a clean driving record

Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).

Ability to manage, resolve, document, and close dispatch cases in the required timeframe.

Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department

Ability to work with minimal direction and be responsible for self-training to maintain and increase skills

A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Ability to create and provide specialized training

Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations.

This position requires the ability to legally operate a motor vehicle on a regular basis.

Preferred

5 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

Vocational Degree, Technical Degree, Associates Degree or Bachelor's Degree

Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.)

Proficient user of Pico Scope

10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position

Computer hardware set-up, internet and wireless communications experience

Certified in the following Automotive Service Excellence (ASE) Tests and recertification at the required intervals:

A1-A9 plus Master Technician certification

B2-B5, plus Master Technician certification

T1-T8, plus Master Technician certification

L1, L2 and L3

Knowledge of GM Global Connect Service Applications

Knowledge of GM Service Training College (GM STC) training web site and applications

Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc.

100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths.

GM World Class Technician credentials

Knowledge of LAN/WAN IT infrastructure