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Lunaphore · 3 days ago
Field Service Engineer
New Jersey, United States
Full-time
Onsite
Mid Level
3+ years exp
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Responsibilities
Support Lunaphore and customers in maintaining and running the setup properly.
Investigate problems and develop solutions to address them.
Install, maintain, and repair Lunaphore instrumentation.
Understand thoroughly all the technical aspects of the product on the hardware side as well as on the software side.
Run basic staining assays on the setup for testing protocols. (Training will be provided).
Collaborate effectively with the technical team to understand and improve the product.
Identify customer problems and report customer feedback.
Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines.
This position includes frequent travelling at a short notice. (up to 85% domestic travel)
Qualification
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Required
At least 3 years’ experience in field service engineering in life sciences research/diagnostics and medical devices.
Relevant industry specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics.
Hands on experience in basic laboratory techniques – preferable.
Troubleshooting, root cause analysis experience. Experience in IT support for software and hardware is a plus.
Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces.
Fluency in oral and written English is required. Additional language skills are a plus.
You like interacting with people, bring advice and solutions to them, and demonstrate good customer service skills.
You are hands-on and like to solve problems.
You are skilled to manage technical work in the field even with little supervision.
You are capable to interpret technical issues from descriptions given by the customers.
You can adapt in a constantly changing environment.
You have the ability to collaborate with others by working in a team, share information with peers and managers.
You demonstrate critical thinking and analytical skills, good organizational skills, punctuality, and attention to detail.
You have strong integrity, hardworking and solution oriented.
Must be located within an hour and a half from a major U.S airport.
Must be based in NJ, or greater NYC area.
Must have a valid driving license.
Benefits
401k
Generous PTO
Medical, vision, and dental plans
Opportunity to travel internationally
Company
Lunaphore
Lunaphore is a life sciences company that is creating technologies to enable spatial biology in all laboratories.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$94.41MKey Investors
Ernst Gohner StiftungNorgine VenturesSwiss Entrepreneurs Foundation
2023-06-22Acquired· by Bio-Techne
2023-03-23Series D· $32.72M
2023-03-23Debt Financing· $10.91M
Leadership Team
Ata Tuna Ciftlik
Founder & CEO
Diego Gabriel Dupouy
Co-founder & CTO
Recent News
Company data provided by crunchbase
