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Company

Original Job Post

myGwork - LGBTQ+ Business Community · 3 days ago

Field Service Engineer

California, United States

Full-time

Onsite

Entry, Mid Level

$31.73/hr - $47.60/hr

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Responsibilities

Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.

Travel to customer sites on short notice to resolve reported issues or support other field service personnel.

Follow Good Documentation Practices (GDPs) and internal policies for field service reports and job-related submissions.

Collaborate with internal partners to resolve customer issues and improve processes.

Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.

Increase technical proficiency level servicing instruments by completing training courses.

Handle travel expenses following company travel policies and guidelines.

Complete other related duties as needed.

Qualification

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Life SciencesBiomedical EngineeringAnalyzersRegulated Environment KnowledgeWindows ProficiencyElectrical/Electronics KnowledgeMechanics KnowledgeChemistry Technology KnowledgeBiohazard TrainingSafety ProceduresVendor CredentialingOHS Policies EnforcementProblem-SolvingAdaptabilityCommunicationTime Management

Required

Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience.

Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.

Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.

Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.

Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill.

Exercise judgment in setting work priorities and identifying next steps.

Able to quickly adapt to change with positive and constructive feedback.

Work in a fast-paced environment and operate remotely from the main office with minimum supervision.

Should be able to stand, bend, and/or kneel for several hours.

Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.

Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.

Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report.

Able to drive a vehicle for up to 4-5 hours and become comfortable with commercial air travel.

Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.

Overtime and last-minute schedule changes may occur to ensure customer satisfaction.

Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane.

Enforce OHS policies and procedures and ensure a safe and healthy workplace environment.