FUJIFILM Healthcare Americas Corporation · 21 hours ago
Field Service Engineer II - US
United States
Contract
Remote
Mid Level
3+ years exp
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Responsibilities
Performs preventative maintenance and unscheduled maintenance work as directed.
Work with a high degree of independence and able to resolve most unscheduled maintenance work without technical support.
Performs installations and de-installations of products and a wide variety of peripheral equipment as directed.
Maintains excellent working relations with field personnel, home office personnel, and management.
Must maintain timely and effective communications with the management team to escalate issues and customer concerns.
Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, and electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving.
Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. Must be prepared to work odd hours and overtime hours on occasion and travel as required.
Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed
Responsible for maintaining exceptional customer relations.
Responsible for maintenance of assigned tools/test equipment and spare parts.
Responsible for returning parts in the required time frame.
Responsible for promoting, both internally to the company and externally, the image and reputation of HCUS.
Performs training of less experienced technicians.
Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business.
Performs other duties as assigned.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.
Qualification
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Required
Associate degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
Minimum three years of previous field service experience or at least two years of HCUS Service experience.
Knowledge of assigned equipment to provide timely repair and effective maintenance.
Requires active listening skills and above-average customer service skills.
Requires sound organization and administrative skills, self-starter a must along with the ability to maintain paperwork to FDA and company required standards.
Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
Capable of operating test equipment related to the job (oscilloscope, meter, diagnostic testers, etc.).
Valid driver’s license and safe driving record.
Must have a valid driver's license with a safe driving record.
Must possess good interpersonal skills.
Must be reliable and able to work independently.
Must project a professional image.
Company
FUJIFILM Healthcare Americas Corporation
FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment.
Founded in 1936Lexington, Massachusetts
501-1,000 employees
H1B Sponsorship
FUJIFILM Healthcare Americas Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (5)
2021 (7)
Funding
Current Stage
Late StageLeadership Team
Henry Izawa
President and CEO
Richard Kurz
V.P., Chief Financial Officer, & Treasurer
Recent News
Fujifilm [Global]
2024-04-28
Imaging Technology News
2024-04-28
2024-02-26
Company data provided by crunchbase
