myGwork - LGBTQ+ Business Community · 3 days ago

Field Service Engineer II

Illinois, United States

Full-time

Hybrid

Mid Level

4+ years exp

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Responsibilities

Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.

Use customer management software to monitor service calls, manage parts inventories, and complete job tasks.

Inspect malfunctioning products, analyze inspection findings to determine the source of the problem, and recommend repair, replacement, or other corrective action.

Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

Qualification

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DocumentationCustomer orientedEffective communicationProblem solvingInterpersonal skills

Required

High school diploma and 4+ years hands-on experience as a Service Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor's degree in Sciences, Engineering or related field with 0 years' experience.

Customer/business-oriented.

Technical knowledge of scientific equipment or related technology-based equipment.

Effective communication skills and ability to establish good customer rapport are essential.

Ability to prioritize service requests and produce clear and concise documentation.

Ability to work independently within a customer location. Minimal direct supervision required.

Ability to travel up to 70% at times within the territory or other areas as the need arises.

Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.

Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.

Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.

Maintain a valid driver's license and safe driving record.