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Company

Original Job Post

Thermo Fisher Scientific · 5 days ago

Field Service Engineer II

Missouri, United States

Full-time

Onsite

Mid Level

4+ years exp

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BioinformaticsBiotechnology

H1B Sponsorship

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Responsibilities

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training, as required

Complete and submit field service reports on assigned tools

Perform Preventive Maintenance tasks

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide guidance for various reports including identifying and isolating unique problems with system

Act as a subject expert and resource for training

Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Must maintain Thermo Fisher Scientifics’ Four-I Values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SEMTEMFIBUltra High Vacuum (UHV)O-scopesDigital voltmeterEnglish fluencyWindows softwareSchematics interpretationCustomer partnershipComplex systems troubleshootingUHV technologyDriver’s licensePassportWalkingLab environment workUS Government accessChemical allergens awarenessPersonal protective equipment usageLifting up to 50 lbsProblem solvingTeamworkTime managementOrganizational skillsCustomer serviceInterpersonal communication

Required

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

4-5 years’ Experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required

Experience with Ultra High Vacuum (UHV) a plus but not required

Experience operating O-scopes, digital voltmeter and logical problem solving

Required to read, write, and speak English fluently

Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision

Demonstrated ability to be detail oriented, problem solver, promote team environment

Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific

Literate in Windows software environments

Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems

Ability to read and interpret schematics

Ability to partner effectively with customers

Strong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills

Proven ability to fixing complex systems and subsystems down to component level

Familiar with UHV phenomenon and technology

Must be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel

Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises

May require proof of Covid-19 vaccination

Extensive walking may be required

May work at customer locations, in office environment to include cubicles and/or in laboratory environments

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats

Physical requirements include the ability to lift up to 50 lbs

Benefits

Transportation support

Company phone

Company laptop

Bonus

401k

Healthcare

Employee assistance program

Company

Thermo Fisher Scientific

Glassdoor

3.6

Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.

Founded in 1956

Waltham, Massachusetts, USA

10,001+ employees

http://www.thermofisher.com

H1B Sponsorship

Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (173)

2022 (314)

2021 (349)

2020 (251)