Be an early applicantLess than 25 applicants

Company

Medtronic · 4 days ago

Field Service Engineer IV

New York, NY

Full-time

Remote

Senior Level, Lead/Staff

$70K/yr - $104K/yr

8+ years exp

Maximize your interview chances

Artificial Intelligence (AI)Biotechnology

H1B Sponsor Likely

U.S. Citizen Only

Insider Connection @Medtronic

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems, CAS CryoConsole and CS consoles and systems.

Maintain and submit technical records and documentation as per regulatory requirements.

Provide information from experiences in the field to colleagues in the office as well as updates to the database.

Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.

Provide input to Engineering and Manufacturing for upgrades to CAS/CS products.

Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.

Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.

Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products.

Participate in special projects as requested by the US Field Service Manager or designee.

Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical field serviceCardiac Ablation SolutionsTroubleshooting medical equipmentMapping systemsTechnical trainingEngineering principlesCustomer interaction

Required

High School Diploma or equivalent required.

8 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in a technical discipline can be used in lieu of 2 years’ experience.

Preferred

Bachelor’s degree in an Engineering discipline

Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.

Experience with mapping systems.

Ability to troubleshoot problems and technically diagnose medical equipment.

Excellent English writing and verbal communication skills

Experience in teaching technical subject matter

Excellent time management skills and detail oriented

Flexibility to travel frequently including possible international locations.

Ability to work independently, self-motivated and without direct supervision.

Extensive direct, face to face customer contact and interaction

Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with CAS/CS Solutions products and services.

Benefits

Flexible Benefits Package

Company

Medtronic

Glassdoor

3.9

Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.

Founded in 1949

Minneapolis, Minnesota, USA

10,001+ employees

https://www.medtronic.com

H1B Sponsorship

Medtronic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (185)

2022 (337)

2021 (383)

2020 (274)