40 applicants

Company

Symetra · 5 days ago

Field Service Manager - Eastern US - Remote

USA

Full-time

Remote

Mid, Senior Level

$83K/yr - $138K/yr

5+ years exp

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Financial ServicesHealth Insurance

Growth Opportunities

No H1B

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Responsibilities

Lead operations in each assigned sales office and support team for Group, Supplemental Health, Life and Disability products. Responsible for managing direct reports including Benefit Specialist (BS) and Service Support Associates (SSA).

Provide specific written objectives for field sales support team in field sales offices nationally.

Supports, enhances and monitors individual performance for each team member.

Interviews, hires and trains support staff in regional offices.

Ensure that accurate procedures are in place for all aspects of the Supplemental Health, Life and Disability under 500 employee service model. This includes but is not limited to advocating for customers on service team on claim related issues, and delivering customer related materials for administering the Supplemental Health, Life and Disability programs.

Understand the overall administration of new and current customers.

Facilitate legal and customer issues and complaints to be addressed in a timely manner by the appropriate individuals on the field service team and internal constituents.

Anticipate potential obstacles or trends affecting the industry and recommends solutions.

Participate in special projects and/or committees with a goal of improving processes

Develop strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents).

Regularly attend customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team for groups with less than 500 employees.

Anticipate business needs in order to facilitate system and workflow enhancements and development.

Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health License5+ years Group Supplemental Health experience3+ years field leadership experience3+ years managing account managersDeep industry knowledgeStrategic thinkingResults-driven style

Required

Bachelor’s degree or equivalent experience

Life and Health License

5+ years experience working in Group Supplemental Health, Disability and Absence Management

3+ years of field leadership experience required

3+ years experience with managing account managers and other field service personnel

Deep and broad industry knowledge

Highly skilled at presenting Symetra’s products and services to the most senior levels at clients’ companies

Ability to think strategically, define and articulate the company’s claims practices

A positive, results-driven style, evidenced by listening, motivating, delegating, influencing and supervising the work being done

Occasional travel may include visits to Group field offices, customer renewal meetings, finalist presentations, stewardship meetings and industry conference, and corporate office visits to build relationships with internal constituents.