Omnidian · 3 hours ago
Field Service Partner Account Manager
United States
Full-time
Remote
Mid Level
$82K/yr - $112K/yr
3+ years exp
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Responsibilities
Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
Coordinate with FSPs and Accounts Payable to support invoices and payments.
Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
Identify and implement efficiency improvements to enhance partner performance.
Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
Define Salesforce platform requirements and develop related training materials for FSPs.
Facilitate smooth onboarding and ongoing training for new and existing FSPs.
Identify and implement efficiency improvements to enhance Field Service Network performance.
Gather feedback from partners to identify improvement opportunities and implementation strategies.
Pilot new service strategies to boost partner engagement and performance.
Qualification
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Required
3-5 years operations, vendor, and or sub-contractor management.
Contract management and exposure to pricing negotiations.
Demonstrated ability to work with KPIs, SLAs, and performance metrics.
Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
Proficiency in managing invoices, payments, and other account-level operations.
Exceptional relationship-building and communication skills.
Excel in data analysis to inform data-driven performance management and decisions.
Highly organized and capable of managing multiple priorities simultaneously.
Thrive in a collaborative environment and can navigate cross-functional team dynamics.
Bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.
Preferred
Experience in the renewable energy or field service industry.
Familiarity with training program development and facilitation.
Advanced knowledge of performance tracking and reporting tools.
Extensive contract management experience.
Benefits
100% of health insurance monthly premiums for employees, and 50% for dependents.
Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Join us in shaping the future and be rewarded for your dedication with stock options.
Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Company
Omnidian
Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82.2MKey Investors
Activate Capital PartnersIA Capital GroupNational Grid Partners (NGP)
2023-10-26Series Unknown· $25M
2021-09-21Series B· $33M
2019-06-25Series A· $15M
Leadership Team
Mark Liffmann
Chief Executive Officer and Founder
Brad Davis
Co-Founder | Chief Marketing Officer
Recent News
Morningstar
2024-04-02
Business Wire
2024-02-11
Company data provided by crunchbase
