Be an early applicantLess than 25 applicants

Company

Bayer · 1 day ago

Field Service Representative (Portland, Maine)

Portland, ME

Full-time

Remote

Entry Level

$73K/yr - $110K/yr

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BiotechnologyChemical

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Perform preventive maintenance, repairs, and installations at end-user customer sites using approved Bayer procedures and documentation;

Utilize resources and self knowledge to effectively troubleshoot and repair technical and complex equipment;

Responsible for organizing personal daily work schedule, coordinating with territory teammates to ensure efficient operations;

Maintain mobile inventory. Organize and re-order as needed to maximize equipment up time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for replenishment;

Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end user customers, purchasing agents and asset managers to help finalize sales;

Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities;

Complete work orders accurately to ensure customer billing aligns with company policies;

Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory;

Ensure all proprietary info is safe guarded from non Bayer personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electronics trainingPreventive maintenanceField Service experienceMicrosoft OfficeCustomer relationship management softwareRelevant disciplineMilitary training in electronicsCustomer service experience

Required

High school diploma or GED with training (including certifications) in areas such as electronics, aviation, IT, computer science or relevant training

Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment

Demonstrated ability to work in a fast-paced self-directed environment; Prioritize, schedule, and organize own work activities

Strong verbal and written competencies

Proficient in Microsoft Office product suite and exhibited ability to use company-specific workforce and customer relationship management Software

Ability to travel within assigned territory and nationally (including overnight and extended periods depending on territory assignment and training requirements)

Must hold a current, valid, and unrestricted driver's license

Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule

Able to lift and push over 30 pounds

Able to stand and walk for extended periods

Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods

Prior experience in a Field Service Role and regulated industry

Preferred

Associate degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline

Alternative qualifications include Equivalent military training in electronics, aviation, IT, computer science, or relevant training with 2 years of applicable experience. High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience

Prior work experience in a hospital setting or with customer service

Benefits

Health care

Vision

Dental

Retirement

PTO

Sick leave

Company

Bayer

Glassdoor

4.1

Bayer is a life science company that specializes in the areas of health care and agriculture.

Founded in 1863

Leverkusen, Nordrhein-Westfalen, DEU

10,001+ employees

https://www.bayer.com

H1B Sponsorship

Bayer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (46)

2022 (130)

2021 (138)

2020 (129)