myGwork - LGBTQ+ Business Community · 22 hours ago
Field Service Representative 2 -Dartmouth, NS, Canada - Remote
Dartmouth, MA
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed
Schedules and completes thorough preventative maintenance service to assure peak uptime of customer equipment
Understand customers’ needs to best promote service contracts, services, and new equipment.
Managing expenses and spare parts inventory in a timely and accurate manner
Document daily service actions through the company work order database
Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.) (add reference to scheduling autonomy)
Accept training on various equipment and product lines to provide stellar service to our customers.
Interact with numerous manufacturers for day to day warranty related instrument service
Qualification
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Required
2 years of relevant experience. On the job experience and training may be accepted in lieu of these requirements
Advanced knowledge working with basic test equipment such as DMM, tachometer, temperature devices, etc.
Demonstrated proficiency in (similar lab equipment) multiple vendor product lines with minimal supervision
Requires proof of Covid-19 vaccination
Proven track record to mentor and train other engineers with difficult service calls that require technical expertise
Strong customer service skills
Strong communication skills
Ability to operate computers, smartphones and related software efficiently
Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals and other technical documentation
Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed
Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
Must adhere to customer clean room environments and wear appropriate Personal Protective attire as required
Ability to drive daily within territory and travel overnight if necessary
Must have a valid driver’s license and a safe driving record
Ability to travel internationally for training, as required (passport or appropriate work visa)
Preferred
Post-secondary school diploma in electronics or similar military certification
Previous Field Experience
Strong electronic/electrical and mechanical background
Refrigeration experience
Knowledge of compressor and cold equipment repairs
Benefits
Competitive compensation
Annual incentive plan bonus
A range of employee benefits
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-16Series Unknown· $1.65M
2023-08-16Grant
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
