Convergint · 14 hours ago
Field Service Supervisor
Pleasanton, CA
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Coordinating and scheduling of Service Specialists. Properly align specialists to service tasks according to specialist’s skill set. Verify that appropriate individual licensing and/or certifications are in place.
Responsible for maintaining high level of quality and safety assurance. Field checks include inspecting work quality and methods and ensuring adherence to safety programs/standards.
Provide training and development planning and implementation for Specialists. Deliver technical training as well as soft skills.
Supervise Service Specialists, and/or other team members. Recruit and hire colleagues as required. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; performance management; planning, assigning and directing work; and service related budgets.
First level of technical support coordination for Specialists.
Provide high level field support for urgent or troubled work orders/CSP’s. May perform some specialist tasks for specific work orders/CSP’s.
Ensure processes and standards involving Specialists are properly implemented. This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA's, etc.
Responsible for instilling a safety-conscious culture within the team. Ensure all relevant and required safety training and safety certificates have been obtained (e.g. safety cards for a particular jurisdiction, CPR, First Aid, OSHA certifications, etc.) May coordinate with other colleagues and/or leaders in order to achieve full safety compliance.
Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.
Participate in internal CSP review meetings and service turnover meetings.
Proactively coordinate and communicate with Operations Managers, Service Managers, Sales Executives and other CTC / CDC resources as required to support customer satisfaction and the overall financial success of the service business.
Performs other duties and responsibilities as requested or required.
Qualification
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Required
Education: College degree, trade school or equivalent experience
Minimum Experience: 5 years of previous, related field or field management
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Excellent communication skills both oral and written.
Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
Initiative – Engages in proactive behavior and looks for new service opportunities.
Adaptability – Responds effectively to changes in situation or information.
Strong financial analytical skills including cost control.
Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
Strong team leadership, team building and facilitation skills.
Preferred
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
Previous service supervisory desirable
Benefits
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more…
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$66.7M2021-12-16Post Ipo Equity
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2024-04-10
Business Wire
2024-02-19
Colorado Community Media
2023-12-26
Company data provided by crunchbase
