Bruker · 2 days ago

Field Service Systems/Applications Engineer

Multnomah County, OR

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to: Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.

Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.

Qualification of the instrument and accessories using standard customer samples.

Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to: Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.

Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.)

Create and maintain record of activity in support database

Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to: Basic maintenance and calibration of instrument and accessories

Re-certification of instrument using both Bruker and customer samples.

Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to: Teaching Theory of operation and training new users on instrument operation

Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgment and industry statistical practices to enable new applications

Provide post-sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.

Work with customer on in-depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.

Establish and enhance customer relations and drive additional Bruker business including service products.

Qualification

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Semiconductor processingMetrology equipmentStatistical process controlGauge repeatabilityPhysicsElectronicsMechanicsControl systemsComputersOscilloscopeMulti-meterInstallationQualificationElectro-mechanical instrumentationProject managementProblem solvingAnalytical capabilityClear communication

Required

Minimum of 5 years of related experience with a Technical degree; or 3 years and a Bachelor degree; or a Masters degree without experience.

Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process.

Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.

Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective independent problem solver of complex system, product user, and/or application issues.

Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.

Proven experience to independently provide clear, logical, and effective communication.

Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.