KUKA · 2 days ago

Field Services Engineer

Greater St. Louis

Full-time

Onsite

Mid, Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Industrial AutomationSoftware

Hiring Manager

Julie Farnsworth

Insider Connection @KUKA

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Requires the ability to perform in-house, on-site and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.

Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.

Completes Field Service reports - prior to leaving the customer’s site - with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed.

Develops technical credibility and rapport with the customer. Forwards sales leads to the appropriate account manager.

Makes a complete backup of all software, programming, or configuration changes that were made during the customer visit, one copy of which is provided to the customer upon departure and a second copy is retained for KUKA Robotics service files.

Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.

Assists the Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.

Assists with internal, end users, and System Partners training if required.

Participates actively in the promotion and sale of parts and services when possible.

Frequent travel to customer sites, general business errands required – both domestic and international (passport required).

Must understand and follow safety regulations as well as identify/report safety concerns they may observe at KUKA Robotics, customer and/or integrator sites.

Adheres to the Quality Systems and participates in continuous improvement.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mechanical InterpretationTechnical DocumentationPC SkillsMS OfficeProblem-SolvingCustomer Service

Required

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.

Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.

PC skills/knowledge (MS Office environment, Internet, email, etc.)

Valid driver’s license and passport required.

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.