Unchained Labs · 10 hours ago

Field Services Engineer

Greater Boston

Full-time

Remote

Mid Level

$66K/yr - $150K/yr

3+ years exp

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Responsibilities

Travel to customer sites to perform installations, preventive maintenance, qualifications and repairs

Provide remote troubleshooting support to assist customers effectively.

Document service cases and detailed reports in Salesforce CRM.

Manage your workload, plan your schedule, travel, and parts/tools to meet customer needs efficiently.

Act as a customer advocate by sharing feedback and insights from the field to help us continuously improve our service.

Deliver exceptional customer service and ensure customer satisfaction.

Qualification

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Field Customer ServiceAnalytical Laboratory InstrumentsElectro-opto-mechanical SystemsSTEM Degree

Required

Based in the East Coast (MA preferred but other locations may be considered)

Bachelor of Science degree or higher in a STEM field, or equivalent experience in industry

3+ years of experience providing field customer service for analytical laboratory instruments, with strong operational and troubleshooting skills for electro-opto-mechanical systems

Excellent communication and interpersonal skills

Self-driven and thrive in an environment with high-performance expectations

Willing to travel over 75%; primarily within Eastern USA & Canada, with occasional travel throughout North America