Modivcare · 14 hours ago

Field Services Specialist

North Carolina, United States

Full-time

Remote

Entry Level

$18.81/hr - $25.40/hr

2+ years exp

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Responsibilities

Schedules field work in collaboration with organizational leadership.

Performs scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance.

Maintains train-the-trainer certification for Passenger Assistance.

Attends random or scheduled training sessions being conducted by third party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard.

Makes determinations that a trainer is not meeting the desired goals of the CTAA/NSC training programs, notifies internal leadership and will work to create an appropriate action plan.

Provides oversight of driver and attendants participation in and compliance with the organization's prescribed training curriculum as outlined in the Safe Driver Program.

Supports network digitization, platform utilization and other market specific initiatives.

Performs other duties as assigned.

Qualification

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Field service experienceDMV record check complianceTransportation experienceVehicle maintenance experienceCTAA certificationNSC certificationTraining abilitySensitivity & Safety trainingDefensive Driving trainingAudit experienceMedicaid guidelines knowledgeMap readingFollowing complex instructionsMicrosoft WordMicrosoft ExcelMicrosoft OutlookHands-free mobile phone usage