HP · 16 hours ago
Field Technical Support Associate
North Carolina, United States
Full-time
Remote
Entry, Mid Level
$22/hr - $31.50/hr
4+ years exp
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Responsibilities
Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Qualification
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Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10,001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (175)
2022 (179)
2021 (197)
2020 (174)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
2002-05-02IPO· undefined
Leadership Team
Mary Ann Yule
President & CEO, Canada
Anneliese Leasure
SVP & General Manager, Printing Category
Recent News
2024-11-28
Company data provided by crunchbase
