University of Phoenix · 1 day ago
Finance Advisor
Phoenix, AZ
Full-time
Remote
Entry Level
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Responsibilities
Be available to work daily shifts in accordance with assigned full-time (40-hour) work schedule. Occasional overtime may be required as business needs dictate.
Educate and assist prospective and/or current student regarding policies and requirements for selected finance options, including federal student financial aid.
Provide timely, accurate, and comprehensive customer service to students. Utilize critical thinking, creativity, and problem solving to address and resolve student issues to ensure a positive student experience.
Evaluate student accounts to explore solutions that assist students in attaining their educational goals.
Facilitate the processing of federal student financial aid to ensure compliance with established regulations, policies, procedures, and guidelines.
Communicate and collaborate as needed with internal departments regarding student customer service.
Adhere to Financial Services quality guidelines which are subject to change.
Demonstrate personal and professional integrity as outlined in the Company Code of Business Ethics.
Proactively identify potential bottlenecks within the student finance process and initiate steps to resolve those bottlenecks (next issue avoidance).
Communicate effectively with prospective and/or current students, primarily via inbound calls. Based on business need, must make outbound calls and respond to emails, and chat as required.
Work in a fast paced environment effectively analyzing and communicating complex student situations.
Perform other duties as assigned or apparent.
Qualification
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Required
High School Diploma or GED
Knowledge of business, education, technology, counseling, and/or nursing programs of study.
Computer literate with the ability to learn proprietary software applications
Demonstrates strong verbal communication skills and ability to clearly and concisely explain student accounts in a manner that is easily understood
Ability to perform and manage multiple tasks efficiently and effectively
Ability to work in a fast paced environment effectively analyzing complex student situations
Self-motivated with the ability to work effectively in a team environment or independently
Possess a high level of interpersonal and communication skills to accurately convey University information as described above
Currently has and maintains a valid driver’s license, as local travel is generally required
You must reside in one of the following states: AZ, CO, ID, NM, NV, OR, TX, UT, WY
Preferred
Bachelor’s Degree
Customer service or advising experience in an educational environment involving one-on-one interaction is strongly preferred
General knowledge of the higher education industry and Title IV funding preferred
Company
University of Phoenix
University of Phoenix is a higher learning education institute that provides both online and classroom tutoring platforms.
Founded in 1976
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$25.51M2020-04-06Series Unknown· $0.13M
2018-06-14Series Unknown· $0.39M
2017-09-29Grant· $25M
Leadership Team
Chris Lynne
President and Trustee
Jennifer Brock
Associate Provost Curriculum Design and Instructional Technology
Recent News
2024-12-11
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