40 applicants

Company

Strayer University · 5 hours ago

Financial Aid Training Manager

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $99K/yr

5+ years exp

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Responsibilities

S/he will be creative and bring new ideas and improvements and lead/participate in the process to make improvements and achieve business results.

S/he will demonstrate high standards of achievement and demonstrate a strong focus on leading teams implementing process and technology enhancements.

Maintain a working knowledge of the literature and industry research regarding best practices, process improvement tools and capabilities to drive service excellence.

S/he will be a key contributor to planning and execution of functional initiatives to achieve operational excellence.

This leader will:

Provide thought leadership and contribute to the strategic planning process for the function

Contribute to the development of a roadmap of initiatives that will continually enhance service delivery performance for the function

Be accountable leading specific initiatives and achieving the objectives of the specific initiative

S/he will recruit/hire, train, develop and monitor staff performance.

Directly supervise FAS training team member(s).

Develop, document, and deliver in-person and online Title IV training to FA staff and internal stakeholders.

Develop with FA leaders’ quality control metrics and monitoring for FA staff to ensure highest quality customer service to CU leaders and SU students, and internal stakeholders.

Qualification

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Title IV knowledgeTitle IV trainingTraining delivery methodsCustomer service experienceBusiness acumenProcess improvementStaff performance monitoring

Required

5+ years of hands-on Title IV experience.

3+ years of training experience.

Bachelor’s degree required

Must have excellent analytical thinking and problem solving skills.

Strong business acumen, including critical thinking and execution discipline.

Exceptional partnering abilities; can effectively work collaboratively across departments to understand multiple perspectives, synthesize data, influence and inform decision making.

Excellent written and verbal communication skills with ability to effectively communicate information across and up the organization.

Outstanding Title IV knowledge.

Experienced Title IV trainer with a sound understanding of training delivery methods.

Outstanding knowledge of customer service experience from an end-to-end perspective.

Must be able to travel 25% of time.

Must be able to lift 10lbs.

Typical office setting.

Mobility within the office including movement from floor to floor.

Travel via plane, car, and metro may be required to perform this job.

Must be able to work more than 40 hours per week when business needs warrant.

Access information using a computer.

Effectively communicate, both up and down the management chain.