Be an early applicantLess than 25 applicantsPosted by Agency
ClickJobs.io · 2 days ago
Financial Customer Associate
Omaha, NE
Full-time
Onsite
Entry Level
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Responsibilities
Establishing rapport and showing empathy with customers, making them feel valued
Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client
Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
Defining a problem clearly and raising concerns when necessary
Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
Assisting customers with professionalism while following measurable business goals
Qualification
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Required
Living within 60 miles of the Greater Omaha metro area
Passion for helping others
Excellent customer service skills
Listening and empathy skills
Excellent communication skills (written and verbal)
Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test
Pro-active problem-solving skills
Ability to manage challenging situations and conversations via voice or digital channels
Utilizing effective questioning to uncover hidden customer needs
Identifying actions needed to obtain positive outcomes
Open availability from 7:30am to 11:00pm CST, Monday – Friday, 40 hours per week
Must have open availability from 7:30am to 11:00pm CST
Overtime hours are encouraged during peak call periods
Preferred
Degree or customer service experience
Listening and empathy skills to support the challenges of diverse customers
Being a supportive teammate
Of service attitude towards others
Ability to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks)
Accounts Receivable Clerk experience
Controller experience
Payroll Specialist experience
Benefits
Flexible benefits supporting personal and professional growth
Training opportunities
Tuition reimbursement programs
Company
ClickJobs.io
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Founded in 2011
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
