56 applicants

Company

Nordstrom · 3 hours ago

Financial Services Specialist 1 - Remote - Texas

Denton, TX

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

E-CommerceFashion

H1B Sponsor Likely

Insider Connection @Nordstrom

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls

Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions

Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations

Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments

Perform other duties as assigned

Qualification

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Technical TroubleshootingVirtual Work Experience

Required

1+ years of experience in customer service

The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience

A quiet, distraction free, secure workspace

The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership

A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment

Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

The ability to work with integrity and respect confidentiality

The ability to independently apply strong analytical, problem-solving and decision making-skills

Clear and professional communication skills with customers and co-workers, both verbally and written

The ability to work a flexible schedule based on department needs, including nights and weekends

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Company

Nordstrom

Glassdoor

3.6

Nordstrom is an online fashion retailer that offers a selection of brand names and private label merchandise.

Founded in 1901

Seattle, Washington, USA

10,001+ employees

http://www.nordstrom.com

H1B Sponsorship

Nordstrom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (153)

2022 (270)

2021 (316)

2020 (221)