Nelnet ยท 7 hours ago
Firstmark Collections Recovery Specialist II - Remote - Start Jan. 13th!
Lincoln, NE
Full-time
Remote
Entry Level
$14/hr - $14/hr
2+ years exp
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Responsibilities
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
Update demographic and other additional information on borrower accounts via the servicing system
Perform additional collection activities related to collections documents and reports
Qualification
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Required
High school degree or equivalent required.
2 year customer service, collection and general work experience preferred.
Customer focused
Analytical skills
Strong oral communication skills
Listening comprehension, reading comprehension
Intermediate math
Attention to detail
Customer service orientation
PC skills
10 key proficient
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Heath Roehr
Managing Director
Company data provided by crunchbase
