Nelnet ยท 8 hours ago
Firstmark Customer Service Representative - Remote - Start Jan. 13th!!
Lincoln, NE
Full-time
Remote
Entry Level
$14/hr - $14.50/hr
1+ years exp
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Responsibilities
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Ensure integrity of date and information
Update information on accounts in the Loan Servicing and/or consolidation systems.
Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
Contact customers on accounts, including outbound customer contact when appropriate.
Negotiate transactions in accordance with established laws, regulations , and policies,
Serve as a resource person with them as needed, including assisting new associates with training needs.
Qualification
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Required
High school degree or equivalent required.
Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquiries as needed.
External candidates must reside within 60 miles of Lincoln, NE, Brownsville, TX, or Atlanta, GA to be eligible for this role.
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Ensure integrity of data and information.
Update information on accounts in the Loan Servicing and/or consolidation systems.
Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
Contact customers on accounts, including outbound customer contact when appropriate.
Negotiate transactions in accordance with established laws, regulations, and policies.
Serve as a resource person with them as needed, including assisting new associates with training needs.
1 to 3 year customer service experience and/or general office experience.
Preferred
Knowledge of student loan industry, Loan Servicing and/or Originations systems.
Service Excellence
Strong oral and written communication skills
Listening comprehension, reading comprehension
Teamwork
Accuracy/Attention to Detail
Work with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Heath Roehr
Managing Director
Company data provided by crunchbase
