Ensemble Health Partners · 9 hours ago
Five Nine Engineer
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $193K/yr
7+ years exp
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Responsibilities
Lead the development, implementation, and maintenance of advanced conversational AI into telephony systems to enhance customer interactions.
Collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems.
Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling.
Partner with customer experience teams to design conversational flows that are intuitive and user centric.
Incorporate feedback from users to continuously refine the virtual agent’s performance.
Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes.
Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness.
Use insights to identify areas for improvement and implement iterative enhancements.
Qualification
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Required
7 to 10 Years of work experience
Bachelors Degree or Equivalent Experience
Proficiency in Python, Java, or C++
Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech
Knowledge of NLP concepts
Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures
Skills in designing and optimizing voice user interfaces
Understanding of machine learning algorithms and frameworks
Experience with RESTful APIs and web services
Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models
Strong analytical and problem-solving abilities
Excellent verbal and written communication skills to collaborate with cross-functional teams
Ability to quickly learn and adapt to new technologies and methodologies
Experience working in agile development environments and collaborating with diverse teams
Preferred
Experience with Five9 AI Studio IVA platform
Familiarity with project management tools and methodologies
Understanding of UX principles to enhance user interaction with voice bots
Skills in analyzing and interpreting data to improve voice bot performance
Benefits
Healthcare
Time off
Retirement
Well-being programs
Professional certification
Tuition reimbursement
Quarterly and annual incentive programs
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder, President and Chief Executive Officer
Mike Simms
Vice President Client Delivery
Recent News
Morningstar, Inc.
2024-11-01
Company data provided by crunchbase
