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Company

Evernorth Health Services · 6 hours ago

Forecasting & Capacity Planning Senior Manager - Evernorth - Remote

United States

Full-time

Remote

Senior Level, Lead/Staff

$99K/yr - $165K/yr

8+ years exp

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Responsibilities

Serves as an internal consultant to operations leaders regarding the use of workforce data and analytics.

Understands Cigna’s strategic and operating plans and workforce utilization requirements.

Considered a SME regarding demand forecasting & capacity planning methodology and associated tools and reports.

Actively participates in and influences discussions around model requirements and design with matrix partners.

Leads the gathering of business requirements into functional specifications to enable and support managing operating systems related to labor demand and productivity.

Leads and influences data policy to manage and monitor data compliance for critical fields within key applications that serve as basis for accurate measurement systems.

Develops strategy to learn an operations key business processes and applications to determine the primary sources of data to measure the operation labor demand

Leads all aspects of new model development and ongoing evaluation

Builds the engagement strategy to collaboratively work with stakeholders, enablers, and teams to create and deliver resource long term capacity forecasts.

Leads strategy to develop short term resource allocation plans, and short term tactical resource mitigation action

Develops and delivers presentations to senior executives regarding workforce dynamics and metrics that impact business outcomes

Manage, mentor and lead a team of forecasters, planners and data analysts who develop and manage long-term and short term capacity plans

Leads the strategy to effectively project labor demand and compare it against projected labor supply by building predictive models that emulate the workflow of the operation for short-term, mid-term and long-term needs

Set the analytic strategy to analyze historic capacity model input data, and synthesize business intelligence to build predictive labor demand forecasts

Lead the development of complex analytic models and forecasts using system, data and business metrics

Manage and develop relationships with finance and business operations

Assist team members in managing and prioritizing workload assignments across environment achieving optimal performance

Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations that analyze performance data, identify bottlenecks and recommend alternative solutions

Partner closely with Finance, Operations, HR and other functions to ensure alignment in budget planning, class training and operational readiness

Produce ad hoc senior leader presentations and reports and analysis

Ability to operationalize ideas and initiatives

Qualification

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Demand ForecastingCapacity PlanningData ManagementAdvanced MS ExcelHealthcare Industry ExperienceMS AccessSQLAnalytic ModelsProject ManagementOperational PlanningRelationship Building

Required

BA degree preferred; MBA preferred.

At least 8 years’ relevant experience developing operational capacity models or related.

5 years’ experience of demonstrated leadership capabilities supervising staff.

Experience with large enterprise business operations and planning.

Experience with data management and advanced MS Excel is required and healthcare Industry experience and MS Access/SQL is highly desired.

Exceptional communication (oral and written) skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization.

Demonstrates advanced presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences.

Demonstrated ability to lead multi-functional projects and initiatives independently and act as the point of contact to drive initiatives.

Strong relationship building skills with face-to-face or telephonic customer interaction.

Experience in creating strategic and detailed operational plans, advanced data management skills and/or project management required.