NES Associates, LLC · 14 hours ago
FPS/SAIG Customer Service Representative
Barbourville, KY
Full-time
Remote
Entry Level
$14.71/hr - $19.91/hr
1+ years exp
Maximize your interview chancesInformation ServicesInformation Technology
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @NES Associates, LLC
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Responsibilities
Providing knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner
Acquiring and maintaining an understanding of various Department of Education software applications, processes, procedures, and Web sites
Assisting callers with software installation, configuration, usage and un-installation
Engaging in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution
Adhering to Privacy Act as it relates to confidentiality of information releases
Accurately and efficiently maintaining all required call logs and phone documentation
Regular and Predictable Attendance is Required
Some physical effort in the handling of light materials, boxes, or equipment
Qualification
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Required
High School diploma or GED required
US Citizenship
An ability to obtain and maintain a Public Trust
1 year of customer service experience
Louisiana and Texas Residency must be within a reasonable driving distance of 60 miles or less of a facility
Willing and able to work any full-time shift during hours of operation 7:00 am to 7:00 pm central standard time
Favorable status with Federal Student Loans
Preferred
Bachelor's degree preferred
Experience supporting PCs running the Windows operating system
Experience supporting Web-based applications strongly
Benefits
401K with company match
Comprehensive health and wellness packages
Paid vacation and holidays
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
NES Associates, LLC
NES is your go-to partner when you’re looking for a global Information Technology team that works WITH you, rather than in a vacuum, and possesses the ability to respond quickly.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-05-30Acquired
Company data provided by crunchbase
