Be an early applicantLess than 25 applicants

Company

BMO U.S. · 4 hours ago

Fraud Analyst, BMO Virtual Connect Contact Centre

REMOTE/TELETRAVAIL, PE, CAN

Full-time

Remote

Entry Level

$38K/yr - $70K/yr

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Banking

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Responsibilities

Take inbound calls from customers related to fraud.

Conduct investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes.

Ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures.

Provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

Provide input and develop recommendations for process and customer service improvements.

Stay abreast of financial crimes risk trends, relevant regulations and compliance standards.

Monitor and analyze various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Support the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Document actions and information found throughout the investigation to develop and maintain account/case files.

Develop and maintain an understanding of the financial crime management processes, frameworks and techniques.

Gather and format data into regular and ad-hoc reports, and dashboards.

Analyze data and information to provide insights and recommendations.

Execute routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provide notification, information and instructions to internal/external stakeholders related to incidents as necessary.

Complete complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyze issues and determine next steps.

Broader work or accountabilities may be assigned as needed.

Qualification

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Banking products knowledgeCollaboration skills

Required

Strong verbal and written languages skills in both French and English

Knowledge of risk and regulatory requirements as they apply to financial crimes

Knowledge of banking products, services, processes, and organization

Specialized knowledge

Verbal & written communication skills - Good

Organization skills - Good

Collaboration & team skills - Good

Analytical and problem solving skills - Good

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Company

BMO U.S.

Glassdoor

3.6

At BMO, banking is our personal commitment to helping people at every stage of their financial lives.

Founded in 1882

Chicago, Illinois, USA

5,001-10,000 employees

http://www.bmoharris.com/us

H1B Sponsorship

BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (42)

2022 (28)

2021 (14)

2020 (20)