55 applicants

Company

Gametime · 23 hours ago

Fraud Analyst

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $23/hr

1+ years exp

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E-CommerceEvents

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Monitor real-time transactions to identify and investigate potentially fraudulent activity.

Investigate and evaluate high-risk orders to detect fraudulent activity.

Analyze patterns and trends in data to detect and mitigate new fraud tactics.

Use fraud tools and dashboards to evaluate suspicious activity and recommend appropriate actions.

Identify and report emerging fraud patterns and trends to enhance our prevention strategies.

Prepare and organize documentation for chargeback disputes.

Collaborate with internal and external teams to resolve disputes and verify transactions.

Monitor and respond to fraud alerts promptly.

Act as a point of contact for complex cases and provide guidance to teammates.

Conduct assessments to verify user identity and activity.

Stay updated on industry best practices and emerging threats in the fraud and payments space.

Participate in regular training and certifications to enhance fraud prevention skills.

Recommend improvements to processes, tools, and policies to reduce fraud risk.

Qualification

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Fraud preventionRisk managementSQLData analysis toolsFraud detection toolsChargeback processesHigh-volume fraud management systemsE-commerce experienceTicketing experiencePayments experiencePCI DSS knowledgeGDPR knowledgePerformance metricsDocumentation skills

Required

Previous experience in fraud prevention, risk management, or a similar role.

Familiarity with high-volume fraud management systems or tools.

Strong written communication skills to document investigations and decisions thoroughly and concisely.

Ability to handle sensitive situations with discretion.

Experience working in cross-functional teams to address fraud or operational challenges.

Proven ability to clearly articulate the rationale behind decisions to stakeholders.

Proven ability to analyze complex situations, make sound decisions, and justify those decisions effectively.

Adept at identifying root causes of issues and proposing actionable solutions.

Ability to shift priorities quickly and manage changing workloads with ease.

Comfortable working independently during evening and weekend hours.

Demonstrated success in independently handling large volumes of tasks efficiently without compromising accuracy.

A history of meeting or exceeding performance metrics, particularly in high-pressure, fast-paced environments.

Effectively uses fraud management tools with minimal errors, maintains accurate documentation, and develops expertise in the platform within the first 3 months.

Identifies fraud patterns and provides insights that enhance detection accuracy, reduce false positives, and align decisions with company policies.

Makes accurate fraud decisions that balance reducing chargebacks with minimizing negative impacts on net revenue and customer experience.

Contributes to reducing fraud loss as a percentage of GMV, improves detection accuracy, and enhances overall system efficiency through data-driven insights.

1-3 years of experience in fraud prevention, risk analysis, or a related field.

Familiarity with fraud detection tools and systems (e.g., Riskified, Forter, etc).

Strong analytical and problem-solving skills with a detail-oriented mindset.

Knowledge of SQL, Excel, and other data analysis tools to extract and analyze data.

Excellent communication skills for collaborating with cross-functional teams and presenting findings.

Understanding of payment processes, chargebacks, and fraud mitigation strategies.

Preferred

Experience in e-commerce, ticketing, or payments preferred.

Knowledge of industry compliance standards and regulations (e.g., PCI DSS, GDPR) is a plus.

Benefits

Accrued PTO

Competitive hourly rate & equity package

Monthly Gametime credits for any event ($1,200/yr)

Medical, dental, & vision insurance

Life insurance and disability benefits

401k, HSA, pre-tax savings programs

Wellness programs

Tenure recognition

Company

Gametime

Gametime sells last-minute tickets to the most popular events in sports, music, and theater.

Founded in 2013

San Francisco, California, USA

201-500 employees

http://www.gametime.co

H1B Sponsorship

Gametime has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2020 (3)