200+ applicants

Company

Original Job Post

Instacart · 5 days ago

Fraud & Identity Specialist

United States

Contract

Remote

Entry Level

$23/hr - $23/hr

1+ years exp

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Delivery ServiceE-Commerce

H1B Sponsorship

Insider Connection @Instacart

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities

Maintain a queue of inbound customer appeals with time management and prioritization skills

Recognize and present opportunities to improve and drive tasks to full resolution

Complete live/historical data reviews with a detail-oriented approach

Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

1-2+ years professional experienceFast-paced settingData processingSupport related fields make critical decisions quicklyHoliday availabilityVerbalWritten communicationPositive attitudeProblem-solvingConfidentialityZendeskExcelGoogle SheetsGig Economy

Required

1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record

Strong verbal and written communication skills

Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

Ability to make critical and sensitive issues quickly in a fast-paced environment

Operate within a high degree of confidentiality

Weekends or holiday availability

Preferred

Familiarity with ZenDesk or similar (preferred)

Proficient in Excel/ Google Sheets

Understanding of the gig economy

Benefits

New hire equity grant

Annual refresh grants

Company

Instacart

Glassdoor

3.6

Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

https://www.instacart.com

H1B Sponsorship

Instacart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (82)

2022 (148)

2021 (232)

2020 (86)